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Here at Citizens Bank, our mission is to provide our customers with the best products and services available.  We seek to gain our customers' trust, confidence, and respect, and to fully understand their unique financial needs.  Our community bank setting is a strong advantage we have over larger, less personal banks.  Customers are more than account numbers, they are our friends and neighbors.  Together we work to make the communities we serve better places to live and raise our families. 

 

The Services We Provide
A complete selection of financial service is available to meet the needs of our customers:
  • Core Banking Services
    Savings, checking, certificates of deposit, individual retirement accounts, and safe deposit boxes.
  • Extensive Loan Department
    Residential mortgage, home equity, construction, auto, personal, commercial, and agricultural loans.  Bank credit cards also issued.
  • 24-Hour Telephone Banking Convenience with a touch-tone phone.

We are committed to maintaining a competitive array of services and will add to or change our financial products and service delivery to keep pace with customer needs, economic conditions, technology and competition.

 

Innovative Accessories
Financial products and services change rapidly.  We will continue to be a leader in combining this innovation with our home town touch. 

Deposit Services Enhancement

  • Automatic teller machine cards
  • SHAZAMCheck cards (debit cards)
  • Direct deposit of payroll, social security benefits, etc.
  • Preauthorized withdrawals and automatic utility payments.
  • Process direct deposit of company payroll.

Loan Services Enhancements

  • Fixed or variable rate options 
  • Secondary market financing available
  • Various repayment options such as bi-weekly or semi-annual
  • Automatic loan payment options
  • First Time Home Buyers Program and more!

 

How We Want To Be Perceived
One of the greatest challenges facing Citizens Bank is establishing a distinct and unique image as an organization.  We will never be able to outspend our larger competitors.  Therefore we must consistently communicate in memorable ways to perceptions we want to foster about Citizens Bank.

*We want to find a way to help our customers.

Our number-one job is to help people manage their money matters successfully.

*We are financially strong and trustworthy.

This message is so basic that it is easy to overlook.  We value the trust and confidence people place with us and will be glad to share facts about our financial soundness.  Of course, we are FDIC member.

*We are large and professional enough to deliver a broad range of top-quality financial services in a competitive manner.

We want to be our customers' primary financial institution or, preferably, their only financial institution.  To attract and keep customers, we must continually evaluate the demand for and usefulness of new products and insure that we offer what our customers need.  We can and will compete.  We want to provide as many different services to each customer as possible. 

*We are small enough to be friendly and give personalized service.

We deal with people as individuals, not as accounts.  We know their needs, and we care about them as neighbors, relatives and friends.

*We make prompt, flexible, LOCAL decisions.

We do not follow rules blindly in deciding who and what receive the bank's assistance.  We understand our communities thoroughly and we can evaluate people and proposals wisely, based on this knowledge.  We make our banking decisions locally and are not required to clear matters with centralized management hundreds of miles away.

 

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Anamosa: PO Box 137215 East Main Anamosa, IA 52205 319-462-3561 Fax 319-462-2209
Tipton: PO Box 427
427 Cedar St. Tipton, IA 52772 563-886-2136 Fax 563-886-3936

Equal Housing Lender

FDIC Insured


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e-mail: info@citizensbankia.com

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